SSL Certificate Verification Error in Arize Cloud App

Hi Team, I keep on getting these SSL certificate errors, which I attempt to trace an LLM POC app using Arize. I am trying to do this in the Arize cloud. Can I get some help in understanding what is going wrong. Error stack: OpenTelemetry Tracing Details | Phoenix Project: AzureOpenAI-CapitalQA | Span Processor: SimpleSpanProcessor | Collector Endpoint: https://app.phoenix.arize.com/v1/traces | Transport: HTTP + protobuf | Transport Headers: {'api_key': '****'} | | Using a default SpanProcessor. add_span_processor will overwrite this default. | | WARNING: It is strongly advised to use a BatchSpanProcessor in production environments. Exception while exporting Span. Traceback (most recent call last): File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\connectionpool.py", line 464, in _make_request self._validate_conn(conn) File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\connectionpool.py", line 1093, in _validate_conn conn.connect() File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\connection.py", line 741, in connect sock_and_verified = _ssl_wrap_socket_and_match_hostname( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\connection.py", line 920, in _ssl_wrap_socket_and_match_hostname ssl_sock = ssl_wrap_socket( ^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\util\ssl_.py", line 480, in ssl_wrap_socket ssl_sock = _ssl_wrap_socket_impl(sock, context, tls_in_tls, server_hostname) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\util\ssl_.py", line 524, in _ssl_wrap_socket_impl return ssl_context.wrap_socket(sock, server_hostname=server_hostname) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "C:\Program Files\WindowsApps\PythonSoftwareFoundation.Python.3.11_3.11.2544.0_x64__qbz5n2kfra8p0\Lib\ssl.py", line 517, in wrap_socket return self.sslsocket_class._create( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "C:\Program Files\WindowsApps\PythonSoftwareFoundation.Python.3.11_3.11.2544.0_x64__qbz5n2kfra8p0\Lib\ssl.py", line 1104, in _create self.do_handshake() File "C:\Program Files\WindowsApps\PythonSoftwareFoundation.Python.3.11_3.11.2544.0_x64__qbz5n2kfra8p0\Lib\ssl.py", line 1382, in do_handshake self._sslobj.do_handshake() ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\connectionpool.py", line 787, in urlopen response = self._make_request( ^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\connectionpool.py", line 488, in _make_request raise new_e urllib3.exceptions.SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006) The above exception was the direct cause of the following exception: Traceback (most recent call last): File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\requests\adapters.py", line 667, in send resp = conn.urlopen( ^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\connectionpool.py", line 841, in urlopen retries = retries.increment( ^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\util\retry.py", line 519, in increment raise MaxRetryError(_pool, url, reason) from reason # type: ignore[arg-type] ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='app.phoenix.arize.com', port=443): Max retries exceeded with url: /v1/traces (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006)'))) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\opentelemetry\exporter\otlp\proto\http\trace_exporter\_init_.py", line 139, in _export resp = self._session.post( ^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\requests\sessions.py", line 637, in post return self.request("POST", url, data=data, json=json, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\requests\sessions.py", line 589, in request resp = self.send(prep, **send_kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\requests\sessions.py", line 703, in send r = adapter.send(request, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\requests\adapters.py", line 698, in send raise SSLError(e, request=request) requests.exceptions.SSLError: HTTPSConnectionPool(host='app.phoenix.arize.com', port=443): Max retries exceeded with url: /v1/traces (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006)'))) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\connectionpool.py", line 464, in _make_request self._validate_conn(conn) File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\connectionpool.py", line 1093, in _validate_conn conn.connect() File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\connection.py", line 741, in connect sock_and_verified = _ssl_wrap_socket_and_match_hostname( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\connection.py", line 920, in _ssl_wrap_socket_and_match_hostname ssl_sock = ssl_wrap_socket( ^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\util\ssl_.py", line 480, in ssl_wrap_socket ssl_sock = _ssl_wrap_socket_impl(sock, context, tls_in_tls, server_hostname) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\util\ssl_.py", line 524, in _ssl_wrap_socket_impl return ssl_context.wrap_socket(sock, server_hostname=server_hostname) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "C:\Program Files\WindowsApps\PythonSoftwareFoundation.Python.3.11_3.11.2544.0_x64__qbz5n2kfra8p0\Lib\ssl.py", line 517, in wrap_socket return self.sslsocket_class._create( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "C:\Program Files\WindowsApps\PythonSoftwareFoundation.Python.3.11_3.11.2544.0_x64__qbz5n2kfra8p0\Lib\ssl.py", line 1104, in _create self.do_handshake() File "C:\Program Files\WindowsApps\PythonSoftwareFoundation.Python.3.11_3.11.2544.0_x64__qbz5n2kfra8p0\Lib\ssl.py", line 1382, in do_handshake self._sslobj.do_handshake() ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\connectionpool.py", line 787, in urlopen response = self._make_request( ^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\connectionpool.py", line 488, in _make_request raise new_e urllib3.exceptions.SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006) The above exception was the direct cause of the following exception: Traceback (most recent call last): File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\requests\adapters.py", line 667, in send resp = conn.urlopen( ^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\connectionpool.py", line 841, in urlopen retries = retries.increment( ^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\urllib3\util\retry.py", line 519, in increment raise MaxRetryError(_pool, url, reason) from reason # type: ignore[arg-type] ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='app.phoenix.arize.com', port=443): Max retries exceeded with url: /v1/traces (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006)'))) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\opentelemetry\sdk\trace\export\_init_.py", line 109, in on_end self.span_exporter.export((span,)) File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\opentelemetry\exporter\otlp\proto\http\trace_exporter\_init_.py", line 204, in export return self._export_serialized_spans(serialized_data) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\opentelemetry\exporter\otlp\proto\http\trace_exporter\_init_.py", line 174, in _export_serialized_spans resp = self._export(serialized_data) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\opentelemetry\exporter\otlp\proto\http\trace_exporter\_init_.py", line 147, in _export resp = self._session.post( ^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\requests\sessions.py", line 637, in post return self.request("POST", url, data=data, json=json, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\requests\sessions.py", line 589, in request resp = self.send(prep, **send_kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\requests\sessions.py", line 703, in send r = adapter.send(request, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "c:\Python_Projects\AzureOpenAI_Trace\.venv\Lib\site-packages\requests\adapters.py", line 698, in send raise SSLError(e, request=request) requests.exceptions.SSLError: HTTPSConnectionPool(host='app.phoenix.arize.com', port=443): Max retries exceeded with url: /v1/traces (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006)')))