Troubleshooting OTLP Exporter Error and Missing Project in Arize AI Agents Lab

Sara B. · 2026-02-24T15:39:36.805Z

Hello, I am executing the first lab in AI agents mastery, after executing the steps, I keep getting this error : ERROR:opentelemetry.exporter.otlp.proto.grpc.exporter:Failed to export traces to otlp.arize.com (http://otlp.arize.com/), error code: StatusCode.INTERNAL Also, I don't see my project in Arize AX, I checked my credentials and APi keys, they are correct. Can someone help me please. Thanks .

7 comments

· Sorted by Oldest

Sara B.
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It's not working
Sara B.
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I have these warnings also : WARNING:opentelemetry.trace:Overriding of current TracerProvider is not allowed WARNING:opentelemetry.instrumentation.instrumentor:Attempting to instrument while already instrumented WARNING:opentelemetry.instrumentation.instrumentor:Attempting to instrument while already instrumented 🔭 OpenTelemetry Tracing Details 🔭 | Arize Project: travel-agent-demo | Span Processor: BatchSpanProcessor | Collector Endpoint: otlp.eu-west-1a.arize.com | Transport: gRPC | Transport Headers: {'authorization': '****', 'api_key': '****', 'arize-space-id': '****', 'space_id': '****', 'arize-interface': '****'} | | Using a default SpanProcessor. `add_span_processor` will overwrite this default. | | `register` has set this TracerProvider as the global OpenTelemetry default. | To disable this behavior, call `register` with `set_global_tracer_provider=False`
Sara B.
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Hello Luke, Thanks a lot for your feedback. The spaceID I am using is the following : U3BhY2U6MTEwODpabGpS My Arize instrumentation setup cell is the following : from arize.otel import register, Endpoint from openinference.instrumentation.openai import OpenAIInstrumentor from openinference.instrumentation.agno import AgnoInstrumentor model_id = "travel-agent-demo" tracer_provider = register( space_id=os.getenv("ARIZE_SPACE_ID"), api_key=os.getenv("ARIZE_API_KEY"), project_name=model_id, endpoint=Endpoint.ARIZE_EUROPE, set_global_tracer_provider=True ) OpenAIInstrumentor().instrument(tracer_provider=tracer_provider) AgnoInstrumentor().instrument(tracer_provider=tracer_provider) I verified the API key, it’s correct and active. Thanks again for your help.
Sara B.
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I restarted the notebook, and kept the Europe endpoint, it’s working perfectly now. FYI, I had to update a little bit the first command : !pip install -qqqqqq arize-otel agno openai openinference-instrumentation-agno openinference-instrumentation-openai httpx opentelemetry-sdk==1.38.0, I added the opentelemetry-sdk==1.38.0 version, because I had a dependency issue. Thanks a lot for your help, I could today progress in the different labs, it works perfectly, Arize AX is really very useful and powerful tool.
🙌1
Sara B.
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Hello, the new project « evaluate-travel-agent » of lab 6 is not displayed in Arize AX , I tried to run the notebook many times since yesterday, but still the new project is not displayed. Could you please help me with this ? Thanks a lot.
Sara B.
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Sara B.
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Only the first project of the first demos is visible .

Sara B.
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It's not working
Sara B.
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I have these warnings also : WARNING:opentelemetry.trace:Overriding of current TracerProvider is not allowed WARNING:opentelemetry.instrumentation.instrumentor:Attempting to instrument while already instrumented WARNING:opentelemetry.instrumentation.instrumentor:Attempting to instrument while already instrumented 🔭 OpenTelemetry Tracing Details 🔭 | Arize Project: travel-agent-demo | Span Processor: BatchSpanProcessor | Collector Endpoint: otlp.eu-west-1a.arize.com | Transport: gRPC | Transport Headers: {'authorization': '****', 'api_key': '****', 'arize-space-id': '****', 'space_id': '****', 'arize-interface': '****'} | | Using a default SpanProcessor. `add_span_processor` will overwrite this default. | | `register` has set this TracerProvider as the global OpenTelemetry default. | To disable this behavior, call `register` with `set_global_tracer_provider=False`
Sara B.
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Hello Luke, Thanks a lot for your feedback. The spaceID I am using is the following : U3BhY2U6MTEwODpabGpS My Arize instrumentation setup cell is the following : from arize.otel import register, Endpoint from openinference.instrumentation.openai import OpenAIInstrumentor from openinference.instrumentation.agno import AgnoInstrumentor model_id = "travel-agent-demo" tracer_provider = register( space_id=os.getenv("ARIZE_SPACE_ID"), api_key=os.getenv("ARIZE_API_KEY"), project_name=model_id, endpoint=Endpoint.ARIZE_EUROPE, set_global_tracer_provider=True ) OpenAIInstrumentor().instrument(tracer_provider=tracer_provider) AgnoInstrumentor().instrument(tracer_provider=tracer_provider) I verified the API key, it’s correct and active. Thanks again for your help.
Sara B.
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·
I restarted the notebook, and kept the Europe endpoint, it’s working perfectly now. FYI, I had to update a little bit the first command : !pip install -qqqqqq arize-otel agno openai openinference-instrumentation-agno openinference-instrumentation-openai httpx opentelemetry-sdk==1.38.0, I added the opentelemetry-sdk==1.38.0 version, because I had a dependency issue. Thanks a lot for your help, I could today progress in the different labs, it works perfectly, Arize AX is really very useful and powerful tool.
🙌1
Sara B.
·
·
Hello, the new project « evaluate-travel-agent » of lab 6 is not displayed in Arize AX , I tried to run the notebook many times since yesterday, but still the new project is not displayed. Could you please help me with this ? Thanks a lot.
Sara B.
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·
Sara B.
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·
Only the first project of the first demos is visible .