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Phoenix Support

Phoenix Support

OAuth Login Issue: Unable to Access Phoenix Account

·Jun 12, 2025 07:29 PM

Team, I am recently getting this when I attempt to login into Phoenix. Till 06/11 I was able to login to phoenix using one of my gmail accounts using which I opted for a sign in. I am not sure why this page comes up now and says to me as OAuth failed.

13 comments

· Sorted by Oldest

Dustin N.
·
Hi Shibashis B. I’m sorry you’re having auth problems, we recently made some changes that hopefully can be sorted out cc: Kiko C.
Dustin N.
·
Is there any specific detail you might be able to give us about what you’re seeing?
Anthony P.
·
Sorry that you are facing this issue Shibashis B. we are aware of an authentication bug with Phoenix and are working hard on a fix. In the meantime can you try navigating to https://app.phoenix.arize.com/logout and trying to log in there
Shibashis B.
·
I created the account based on my google email id, so it is bouncing back from and posting the oauth failure.
Anthony P.
·
Google in particular is suffering another issue with a worldwide google cloud service outage unfortunately
Anthony P.
·
Github and email/pass authentication is working however, although I understand this does not help you in this case
Shibashis B.
·
So if I sign up with a different email as a different instance that will let login now?
Shibashis B.
·
Yes Sir I understood that. My projects and data will stay in the previous user instance. I wanted to utilize the space now so thought of a different account in the meantime.
Shibashis B.
·
Its okay, thanks for the prompt support with the situation.
Shibashis B.
·
New user is still not going to the Phoenix UI, where I was able to see the projects + traces. Domain configuration pending
Anthony P.
·
that is the marketing URL (which is down due to google outage) try this url https://app.arize.com/auth/phoenix/login
Kiko C.
·
Shibashis B. seems the Google login is now back online. Try again
Shibashis B.
·
Yes sir, I can login back now and work with Phoenix. Thanks for notifying.