Error with AI Providers Tab After Updating to Phoenix 10.7.0

Peter K. · 2025-06-05T22:03:44.090Z

👋 We just updated to phoenix 10.7.0 and we are receiving the following error when trying to go to the AI Providers tab. We deployed this on a fresh database instance to be fully clean (we were on 8.x previously). Is this a known issue? Error fetching GraphQL query 'settingsAIProvidersPageLoaderQuery' with variables '{}': [{"message":"an unexpected error occurred","locations":[{"line":11,"column":5}],"path":["modelProviders",2,"credentialRequirements"]}] In the logs we see KeyError: We tried throwing in an openai key into the env to see if that did anything but no luck

Error with AI Providers Tab After Updating to Phoenix 10.7.0 | Arize AI Community

15 comments

· Sorted by Oldest

RunLLM
APP
·
This is a known issue in Phoenix 10.7.0 related to the AI Providers tab and the handling of the Ollama provider, resulting in a KeyError for GenerativeProviderKey.OLLAMA. The error occurs even on a fresh database and is not resolved by adding an OpenAI key as an environment variable. The problem is being tracked and discussed by the Phoenix team, and a fix is expected in an upcoming release. For now, there is no user-side workaround documented in the data sources—monitor the Phoenix GitHub for updates and patches.Would you like more detail on the root cause or possible temporary mitigations?Sources: - https://github.com/Arize-ai/phoenix/issues/6258 - https://github.com/Arize-ai/phoenix/issues/5498
💡 Hint: Mention RunLLM in the thread for followups.
Peter K.
·
Hrm nope, not those issues
Peter K.
·
For context, we're running the docker image
Xander S.
·
Hey Peter K., can you try clearing your browser cache and doing a hard refresh?

Peter K.

No luck unfortunately. Here's where the key error seems to throw

File "/phoenix/env/phoenix/server/api/types/GenerativeProvider.py", line 109, in credential_requirements
return [self.model_provider_to_credential_requirements_map[self.key]]

Peter K.
·
Does appear the map is missing ollama as a key 🤔. Assuming thats expected given Ollama uses the openai implementation https://github.com/Arize-ai/phoenix/blob/main/src/phoenix/server/api/types/GenerativeProvider.py#L60
Jonathan B.
·
looks like it will need to be hotfixed Xander S.
👍1
Xander S.
·
Thanks Peter K.. I've filed an issue here. Donny L. Do you mind taking a look?
✅1
Donny L.
·
hi Peter K. taking a look rn
Donny L.
·
putted up the fix here https://github.com/Arize-ai/phoenix/pull/7972/files
🙌1
Peter K.
·
Fantastic! Yea that seems that would do it. I'll look forward to the next release that has this in it and try it out. Thank you!
1
Donny L.
·
my pleasure! thanks for your love for phoenix!
Xander S.
·
Stamped with a comment Donny L. ✅
🙌1
Donny L.
·
Hi Peter K., we had fixed the bug and released a new version 10.8.0, thanks for your patience!
🙌1
Peter K.
·
It works! Thanks!
🙌2

RunLLM
APP
·
This is a known issue in Phoenix 10.7.0 related to the AI Providers tab and the handling of the Ollama provider, resulting in a KeyError for GenerativeProviderKey.OLLAMA. The error occurs even on a fresh database and is not resolved by adding an OpenAI key as an environment variable. The problem is being tracked and discussed by the Phoenix team, and a fix is expected in an upcoming release. For now, there is no user-side workaround documented in the data sources—monitor the Phoenix GitHub for updates and patches.Would you like more detail on the root cause or possible temporary mitigations?Sources: - https://github.com/Arize-ai/phoenix/issues/6258 - https://github.com/Arize-ai/phoenix/issues/5498
💡 Hint: Mention RunLLM in the thread for followups.
Peter K.
·
Hrm nope, not those issues
Peter K.
·
For context, we're running the docker image
Xander S.
·
Hey Peter K., can you try clearing your browser cache and doing a hard refresh?

Peter K.

No luck unfortunately. Here's where the key error seems to throw

File "/phoenix/env/phoenix/server/api/types/GenerativeProvider.py", line 109, in credential_requirements
return [self.model_provider_to_credential_requirements_map[self.key]]

Peter K.
·
Does appear the map is missing ollama as a key 🤔. Assuming thats expected given Ollama uses the openai implementation https://github.com/Arize-ai/phoenix/blob/main/src/phoenix/server/api/types/GenerativeProvider.py#L60
Jonathan B.
·
looks like it will need to be hotfixed Xander S.
👍1
Xander S.
·
Thanks Peter K.. I've filed an issue here. Donny L. Do you mind taking a look?
✅1
Donny L.
·
hi Peter K. taking a look rn
Donny L.
·
putted up the fix here https://github.com/Arize-ai/phoenix/pull/7972/files
🙌1
Peter K.
·
Fantastic! Yea that seems that would do it. I'll look forward to the next release that has this in it and try it out. Thank you!
1
Donny L.
·
my pleasure! thanks for your love for phoenix!
Xander S.
·
Stamped with a comment Donny L. ✅
🙌1
Donny L.
·
Hi Peter K., we had fixed the bug and released a new version 10.8.0, thanks for your patience!
🙌1
Peter K.
·
It works! Thanks!
🙌2