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Troubleshooting Phoenix Docker Login Issues After Container Redeploy | Arize AI Community

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Troubleshooting Phoenix Docker Login Issues After Container Redeploy

Nikhileshwar r.

·Jul 12, 2025 12:18 AM

Hi! so I have a quick question, I have deployed phoenix in my docker and due to some reason the container got redeployed again and I am not able to login. I am confused on what to do, any help is appreciated.

3 comments

· Sorted by Oldest

RunLLM
APP
·
If you redeployed your Phoenix Docker container and can't log in, it's likely that user authentication data was lost because Phoenix stores data (including users) in its backend database or persistent volume. If you didn't configure persistent storage (e.g., a Docker volume or external database), redeploying the container resets all data, including user accounts, so you must recreate users or reconfigure authentication. For persistent user data, ensure you mount a volume for SQLite or use an external PostgreSQL database as described in the deployment docs. If you did set up persistent storage and still can't log in, check that the volume or database is correctly mounted and accessible by the container. For more details on persistent storage setup, see the Docker deployment guide and self-hosting documentation. Would you like step-by-step instructions for setting up persistent storage or resetting your admin user?Sources: - Docker deployment guide
💡 Hint: Mention RunLLM in the thread for followups.
Xander S.
·
Hey Nikhileshwar r., if you have simply forgotten your password, the easiest way to recover it will be to redeploy Phoenix with an SMTP server configured. This will allow you to recover your password via the forgotten password email flow.
Xander S.
·
You can see the relevant configuration here
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