JR (.

Commented on Arize Observe Event on June 4th in SF – Community...·Posted inPhoenix Support

Looking forward to Thursday!

Commented on Hello Team,·Posted inPhoenix Support

(edited)·

You may wish to make sure that your endpoint is also correct. If you are trying to authenticate to the wrong endpoint that could be an issue as well. . For cloud, with spaces, it should look something like: https://app.phoenix.arize.com/s/<space-name>/v1/traces . Initial endpoint doc: https://arize.com/docs/phoenix/resources/frequently-asked-questions/what-is-my-phoenix-endpoint . Update to reflect spaces https://arize.com/docs/phoenix/resources/frequently-asked-questions/phoenix-cloud-migration-guide-legacy-to-new-version . You might want to try setting up a new API key under settings as well. Good Luck!

Commented on Hello Team,·Posted inPhoenix Support

JR (.

Nuwan H. I ran into similar issues when first using Claude via API. I had to setup credits. Since you are using Claude to perform evals, you will need credits in that account.

Commented on Hello Team,·Posted inPhoenix Support

JR (.

(edited)·

The following doc may be helpful; It describes RBAC controls for Phoenix: https://arize.com/docs/phoenix/settings/access-control-rbac . I hope that this helps 🙂

Commented on Hello Team,·Posted inPhoenix Support

JR (.

(edited)·

Issue 2: The 401 error . This appears to be coming from Phoenix.

Are you using the docker container or cloud version of Phoenix?
Are the environmental variables configured?
Is the token that you are using associated with a user that has correct permissions?

Commented on Hello Team,·Posted inPhoenix Support

JR (.

(edited)·

Nuwan H. I see two issues here that need to get addressed. Let's take a closer look at each. . Issue 1: "Credit balance is too low..." . It appears that this message is coming from the LLM provider that you are using to run the evaluations. . The verbiage in the message suggests that you are using Anthropic. Did you set up credits in https://platform.claude.com/ ?

Commented on Troubleshooting OpenClaw Phoenix Otel Configuratio...·Posted inPhoenix Support

JR (.

After some digging, here is why I suspect that cost shows $0. . It's not that cost data is missing. It's being exported through a different OTel signal. The plugin (diagnostics-otel) does capture cost.

When a model invocation completes, service.ts calls costCounter.add(evt.costUsd, attrs), exporting it as an OTel counter metric. But Phoenix reads span attributes, not metrics .
In recordModelUsage, only token counts are written to the span (openclaw.tokens.*), not cost.

So Phoenix queries the span, finds nothing, and reports $0.