Victor P.

Thank you very much for such good recommendations, Aparna D.! Yes, I'm using Retrieval. I built my bot using Llama's OpenAiAgent with Query Engine. The bot is working well in general terms, but there are some clear points for improvement, which I believe will be resolved with prompt engineering. Before moving on to improvements, I need to focus on an evaluation system... Do you have any specific guidance or reference for my case? I thank you in advance for your generosity in sharing knowledge.

Perfect content, Aparna D.. Thank you very much! Would you have any guidance on how to conduct llm evals for a customer service bot? I couldn't see how standard Q&A templates could be applied. Could you give me some idea about it? Should I consider previous chat messages and relevant information to answer the questions in "context"? Are you thinking about including this template?