Service Down? Issue Exporting Traces to otlp.arize.com

·Oct 17, 2025 04:16 AM·

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not sure this is the right channel. I am keeping getting . Is the service down? @channel

Failed to export traces to otlp.arize.com, error code: StatusCode.UNAVAILABLE
Transient error StatusCode.UNAVAILABLE encountered while exporting traces to otlp.arize.com, retrying in 0.83s.
Failed to export traces to otlp.arize.com, error code: StatusCode.UNAVAILABLE
Transient error StatusCode.UNAVAILABLE encountered while exporting traces to otlp.arize.com, retrying in 1.03s.
Failed to export traces to otlp.arize.com, error code: StatusCode.UNAVAILABLE
Transient error StatusCode.UNAVAILABLE encountered while exporting traces to otlp.arize.com, retrying in 1.18s.
Failed to export traces to otlp.arize.com, error code: StatusCode.UNAVAILABLE
Transient error StatusCode.UNAVAILABLE encountered while exporting traces to otlp.arize.com, retrying in 1.06s.
Failed to export traces to otlp.arize.com, error code: StatusCode.UNAVAILABLE
Transient error StatusCode.UNAVAILABLE encountered while exporting traces to otlp.arize.com, retrying in 0.80s.
Failed to export traces to otlp.arize.com, error code: StatusCode.UNAVAILABLE
Transient error StatusCode.UNAVAILABLE encountered while exporting traces to otlp.arize.com, retrying in 1.05s.
Transient error StatusCode.UNAVAILABLE encountered while exporting traces to otlp.arize.com, retrying in 4.60s.
Failed to export traces to otlp.arize.com, error code: StatusCode.UNAVAILABLE
Transient error StatusCode.UNAVAILABLE encountered while exporting traces to otlp.arize.com, retrying in 0.94s.
Failed to export traces to otlp.arize.com, error code: StatusCode.UNAVAILABLE
Transient error StatusCode.UNAVAILABLE encountered while exporting traces to otlp.arize.com, retrying in 0.86s.

5 comments

· Sorted by Oldest

Trevor
External
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Hi Del, I'm able to send traces to that endpoint without any issues. Where is your service running? Are you running something locally or is it deployed somewhere?
Jason
External
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There is no on-going issue with the platform. Will let Trevor dig in with you. Does the quick start work? https://arize.com/docs/ax/observe/quickstart-llm
Del B.
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thanks for quick response. I sent requests locally. I received the error codes for the last 30 mins. looks like recovered now
Trevor
External
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Sounds good, it doesn't look like there were any platform issues recently but please let me know if that happens again and we can dig in
Matthew R.
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Del B., please don't tag @channel as it notifies everyone in this community subscribed to the channel, which is many more people (like me) than just the support folks themselves.

Trevor
External
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Hi Del, I'm able to send traces to that endpoint without any issues. Where is your service running? Are you running something locally or is it deployed somewhere?
Jason
External
·
·
There is no on-going issue with the platform. Will let Trevor dig in with you. Does the quick start work? https://arize.com/docs/ax/observe/quickstart-llm
Del B.
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thanks for quick response. I sent requests locally. I received the error codes for the last 30 mins. looks like recovered now
Trevor
External
·
·
Sounds good, it doesn't look like there were any platform issues recently but please let me know if that happens again and we can dig in
Matthew R.
·
·
Del B., please don't tag @channel as it notifies everyone in this community subscribed to the channel, which is many more people (like me) than just the support folks themselves.