Troubleshooting Missing Alyx Feature in Arize AI Platform Account

·Jun 13, 2026 07:44 PM(edited)·

Hi 👋 I'm new to Arize AI platform and I cannot find Alyx in my account on https://app.eu-west-1a.arize.com/. I have tried all the options mentioned in the docs: https://arize.com/docs/ax/alyx. There is no link on the bottom RHS of the traces page for example. Is it disabled in some accounts or what might I be missing? Apart from possibly a new pair of glasses!

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10 comments

· Sorted by Oldest

Sharon O.
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🔒[private user] Cmd+L (macOS) is not working for me either.
Himanshu J.
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I thought Home then in center was Alyx?
Sharon O.
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Not on my Home page, it seems. I can see there is a disabled Switch to agent home layout button at the top though, could be a clue
Sharon O.
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I did some additional troubleshooting and found what looks like the root cause. The "Switch to agent home layout" button is disabled because copilotChatEnabled is evaluating to false in the frontend. After setting sessionStorage.copilotChatEnabled = true and reloading, the Alyx interface became available. Since the pricing page indicates that Alyx is included in the Free tier, I'm wondering if my account may be missing the expected feature-flag configuration. Could you verify whether Alyx is correctly enabled for my account?
Dat
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Hey Sharon O. can DM and i can take a look
Dat
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Alyx is generally available as a product, but EU cluster access is still account allowlisted / opt-in right now. Send me your org/account name and I’ll get it enabled
Dat
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Sharon O. i can enable it for you, 1 second
Dat
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can you DM me your account details
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Melani L.
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Hey Dat, I am also having issues with accessing Alyx. I'm on https://app.ca-central-1a.arize.com/. Could you enable for me too? (Hi Sharon O. 👋, it's Mel here from Problem-First Evals course🙂)
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Amal
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Hi I am also having similar issue. I was able to make it work for a session - until i closed it using what Sharon O. recommended. I'm on https://app.ca-central-1a.arize.com/. Can anyone help me out?