How to Add an Existing User to Your Pro Account Without Errors

·Oct 28, 2025 10:46 AM·

Morning, I've a pro version, and I want to add a member having already an account. I got an error saying User already exists in account. What can I do to add the user? thanks

:checked:1

Arize AX Support

How to Add an Existing User to Your Pro Account Without Errors

Vincenzo C.

·Oct 28, 2025 10:46 AM·

Morning, I've a pro version, and I want to add a member having already an account. I got an error saying User already exists in account. What can I do to add the user? thanks

:checked:1

5 comments

· Sorted by Oldest

Vincenzo C.
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no this is not answering the question: I can't see the user in the app, but I can't add it either
Dat
External
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Vincenzo C. can you dm me the email
Dat
External
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of the person you wish to add
Dat
External
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they created their own personal account
Dat
External
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i can move them over

Vincenzo C.
·
·
no this is not answering the question: I can't see the user in the app, but I can't add it either
Dat
External
·
·
Vincenzo C. can you dm me the email
Dat
External
·
·
of the person you wish to add
Dat
External
·
·
they created their own personal account
Dat
External
·
·
i can move them over