Issues with Phoenix Arize App: Data Loss and Error Messages

·Jan 04, 2025 12:34 AM

Is something going on with the Phoenix Arize app. It appears as if I lost all data on all my projects and whenever I add data to existing projects I get this error

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15 comments

· Sorted by Oldest

Mikyo
·
Hey Sebastian S. - you are using app.phoenix.arize.com correct? Double checking you still see projects when you click on projects on the left nav but that you see this error when you load the main project?
Sebastian S.
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Mikyo
·
Got it - thanks Sebastian. Let me take a quick look. It could be a small fix.
Sebastian S.
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both donors_game projects return this
Mikyo
·
Yeah you have no token counts which seems to be throwing. I think I might get it
Sebastian S.
·
and then others like this dont have any data for some reason (I know I added traces here)
Sebastian S.
·
yes that is correct
Mikyo
·
Can you pick larger than 7 days on the right?
Sebastian S.
·
Mikyo
·
Got it
Sebastian S.
·
manual instrumentation I used to be able to access and havent changed anything since I dont think
Mikyo
·
I think your data should be fine Sebastian S. - I'll try to get a fix out for ya. cc David Monical
1
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Mikyo
·
Hey Sebastian, I think it's fixed from my testing. LMK if things are working on your end
Sebastian S.
·
Mikyo YES THANK YOU!
2
gangaprasad
·
We are getting the same error when trying to load it , and using version 7.12.2 on a self-hosted setup

Mikyo
·
Hey Sebastian S. - you are using app.phoenix.arize.com correct? Double checking you still see projects when you click on projects on the left nav but that you see this error when you load the main project?
Sebastian S.
·
Mikyo
·
Got it - thanks Sebastian. Let me take a quick look. It could be a small fix.
Sebastian S.
·
both donors_game projects return this
Mikyo
·
Yeah you have no token counts which seems to be throwing. I think I might get it
Sebastian S.
·
and then others like this dont have any data for some reason (I know I added traces here)
Sebastian S.
·
yes that is correct
Mikyo
·
Can you pick larger than 7 days on the right?
Sebastian S.
·
Mikyo
·
Got it
Sebastian S.
·
manual instrumentation I used to be able to access and havent changed anything since I dont think
Mikyo
·
I think your data should be fine Sebastian S. - I'll try to get a fix out for ya. cc David Monical
1
🙌1
Mikyo
·
Hey Sebastian, I think it's fixed from my testing. LMK if things are working on your end
Sebastian S.
·
Mikyo YES THANK YOU!
2
gangaprasad
·
We are getting the same error when trying to load it , and using version 7.12.2 on a self-hosted setup