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Troubleshooting Phoenix Trace Emission Issues on Dev Laptops | Arize AI Community

Phoenix Support

Phoenix Support

Troubleshooting Phoenix Trace Emission Issues on Dev Laptops

·Oct 29, 2024 07:10 PM

So we have a unique issue We’ve been using phoenix for 6 months now and it’s working splendidly in prod and dev envs But for a colleague of mine, no matter what we do, we can get phoenix traces emitted in his dev laptop We’ve tried notebook, starting cli and docker The ui and server start up We set up instrumentation properly (works for everyone else and prod) But traces will not emit to that instance We’ve also tried doing ngrok and having his service emit to my phoenix server in my laptop but that didn’t emit anything either ! It’s likely some network calls getting blocked? If you guys have seen this before and if there are any common troubleshooting steps we can do Please let us know!

20 comments

· Sorted by Oldest

RunLLM
APP
·
To troubleshoot the issue of Phoenix traces not emitting from your colleague's dev laptop, consider the following steps: 1. Verify Network Configuration: Ensure that there are no firewall or network settings on your colleague's laptop that might be blocking outbound connections to the Phoenix server. This includes checking any VPNs or proxy settings that might interfere with network traffic.2. Check Environment Variables: Double-check that the PHOENIX_COLLECTOR_ENDPOINT is correctly set and matches the endpoint used by other working setups. Ensure that the endpoint is accessible from the laptop by making a simple HTTP request to it.3. Use ConsoleSpanExporter for Debugging: Add a ConsoleSpanExporter to the tracer provider to print spans to the console. This can help verify if spans are being created and exported correctly. If spans are printed but not reaching the server, it indicates a network issue.4. Review Logs: Check the logs of both the Phoenix server and the application on the laptop for any errors or warnings that might indicate why traces are not being collected.5. Test with Minimal Setup: Try running a minimal setup with just the Phoenix server and a simple script to emit traces. This can help isolate the issue to either the network or the application configuration.Would you like more detailed steps on any of these points?Sources: - Tracing Core Concepts - Phoenix Deployment Documentation
💡 Hint: Mention RunLLM in the thread for followups.
Swaraj R.
·
Console exporter works fyi
Swaraj R.
·
Yeah we’ve tried all these … but no luck Simple example of working in a notebook also doesn’t work …
Swaraj R.
·
We used lsof to check those ports but nothing else was running Do you have any other steps to check if port is blocked? Also cc RunLLM
RunLLM
APP
·
I'm not able to find any data sources to answer your question. You might want to check if there are any security software or system settings on the laptop that could be blocking specific ports or network traffic. If this doesn't help, please reach out to the Phoenix support team for further assistance.
💡 Hint: Mention RunLLM in the thread for followups.
Dustin N.
·
hi Swaraj R. what happens if you try multiple spanprocessors?
Dustin N.
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you might want to try emitting spans with an http, grpc and console span exporter, if all else fails, try capturing the span payload via http and send it using curl to a servers http endpoint?
Swaraj R.
·
so console works
Swaraj R.
·
we also are emitting to azure
Swaraj R.
·
that works too
Swaraj R.
·
http to the server works since i from my laptop am able to send traces to the server
Swaraj R.
·
if that is what you were asking
Dustin N.
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Your colleague’s laptop can successfully send spans over http?
Swaraj R.
·
Ah no, i haven't tried making manual api request to the server from friend's laptop
Swaraj R.
·
let us try that and get back to you