Help Needed: Remove Traces Without Deleting Data

·Dec 02, 2025 09:08 PM·

hello, I am having trouble figuring out how to remove traces without deleting all my data, I removed everything except my last month of traces, but I still have been getting issues with adding spans. Can you help 🔒[private user] 🔒[private user]

👀2

11 comments

· Sorted by Oldest

Roger Y.
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how much storage do you have allocated?
Eric X.
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20gb
Roger Y.
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database looks normal: it’s just full (at 18GiB)
Francisco C.
External
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Roger Y. isnt this a problem we saw that when people delete data it doesn't get deleted?
Roger Y.
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no. i checked the db and it seems fine. it’s just full
Francisco C.
External
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Eric X. I thought you were deleting data?
Roger Y.
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he did but it’s still full
Roger Y.
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anyway, i give him more space
Francisco C.
External
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Ty!
👍1
Parker S.
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👋 Hi Eric!
Eric X.
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Hi Parker S. 🙂

Roger Y.
·
·
how much storage do you have allocated?
Eric X.
·
·
20gb
Roger Y.
·
·
database looks normal: it’s just full (at 18GiB)
Francisco C.
External
·
·
Roger Y. isnt this a problem we saw that when people delete data it doesn't get deleted?
Roger Y.
·
·
no. i checked the db and it seems fine. it’s just full
Francisco C.
External
·
·
Eric X. I thought you were deleting data?
Roger Y.
·
·
he did but it’s still full
Roger Y.
·
·
anyway, i give him more space
Francisco C.
External
·
·
Ty!
👍1
Parker S.
·
·
👋 Hi Eric!
Eric X.
·
·
Hi Parker S. 🙂